Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
However, this responsibility, like so many others we must face on a daily basis, just comes with the territory.
Customers become angry for all sorts [...]
“Only the educated are free.”
-Epictetus
There are countless articles and studies outlining the high cost of training &ndash each with unique approaches to measuring the impact of training. During our current recession there is momentum for business’ to scale back all non-essential areas and training budgets are usually the first to go. Executives often [...]
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
1. Listen
When a customer comes to you with a complaint about one of your products or services, listen to [...]
WEBconferences are just like normal meetings but they are conducted virtually over the Internet. Presenters can give PowerPoint presentations, consult documents, use interactive on-screen graphics and even vote or display the results of collaborative efforts.
This eco-logic axis, is a new challenger on the WEBconference industry, Tele-efficiency, who supports it. Their service, better known as Conferenceware, [...]
Problems
Of course, the users have to read the training material; understandably, the reading can be monotonous. However, producing step-by-step videos for the purpose of instructing does not make economic sense. This is especially difficult if the user seeking assistance is extremely ill-informed.
Solution
An after-sales service team puts together technical demonstration online to explore and explain the [...]
Problems
Nevertheless, reviewing a proposition with the client will actually save time for everybody as compared to just emailing or using rapid delivery services. Coordinating the responses to bids that involve many different resources within the company (but which are not always available) in conjunction with the deadlines that approach rapidly is, without doubt, a Herculean [...]
Problems
In such a situation, a training method that is a continuing formation adapted to the ever-changing needs of the firms would be illusory; also, efforts to manage all the information within an organization as back-up data would be unrealistic. Often, consultation with employees is usually nonexistent, too. Hence, it can be safely concluded that the [...]
Problem
The key people are committed to organizing brainstorming sessions and focus groups, and in conceiving and validating concepts. Press conferences, sometimes lasting several weeks, are also held during product launches. For the fruition of these efforts, the prospects have to be carefully identified as qualified. Otherwise, these efforts will be futile, and the team will [...]
Problems
Moreover, the absence of a management representative at a meeting (albeit due to an important situation such as negotiating an important contract) is not uncommon. Consulting your colleagues helps you to take better decisions for the company. To conveniently hold meetings anytime and anywhere (also in small groups), make use of Tele-efficiency’s superior service.
Solution
The statutory [...]
Now you can receive 1-ON-1 PERSONALIZED TRAINING in the comfort of your home, at your computer, almost any time of the day or night. Your training will be with Victoria Ring, the developer of the virtual bankruptcy assistant field and Bankruptcy Specialist.
Before the technology was developed, you had the expense of plane fare, lodging [...]